Recent Frauds of PTCL

Although PTCL (Pakistan Telecommunication Limited) has the credit to introduce low cost broadband DSL for corporate sector as well as home users and is the largest internet service provider in Pakistan, but now PTCL has started to over-charge its customers without any prior notification. Also after making its monopoly in Local Market, the services and customer support of PTCL is getting poorer gradually. There are also some reports that PTCL Telephone Exchange Level staff has started to charge the customers illegally.

One month back, unexpectedly, all 1 MB accounts converted to 2 MB without any prior notification and all such accounts were over-charged. Although it was mentioned on Telephone bill that on request the account may be reverted back and the amount of bill will be adjusted in next bill, many customers requested to revert it back but once again customer's received the increased bill.

Another recent fraud by PTCL noticed this month when many customers were charged 1000 rs extra in their monthly telephone bill, according to PTCL customer care, from now onward extra amount will be charged on downloading upto 50 GB data, means PTCL's unlimited broadband is now limited.

Lets hope for some good news from PTCL after these unexpected shocks. Also we hope that PTCL will provide all the promised services without any extra charges.